	Agency for Health Care Administration (AHCA)

	Centers for Medicare & Medicaid Services (CMS)

	Hospital Consumer Assessment of Health Care Providers and Systems (HCAHPS)

Measures Related to Patient Satisfaction

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Below is a summary of measures from the various reports we have available to us that are related to Patient Satisfaction.

Quality Report Legend:

Excellent

Above Average

Average Needs Improvement

Unavailable

Patient Satisfaction Report

Nurse Communication (HCAHPS)

61%

Doctor Communication (HCAHPS)

65%

Staff Responsiveness (HCAHPS)

51%

Pain Management (HCAHPS)

56%

Communication on Medications (HCAHPS)

47%

Environment (HCAHPS)

56%

Quiet (HCAHPS)

42%

Discharge Information (HCAHPS)

77%

Overall Satisfaction (HCAHPS)

52%

Willingness to Recommend (HCAHPS)

55%